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The foreign languages in Sentimenti

Foreign languages analyses will be available in Sentimenti soon! In January, we announced the implementation of the English language. And it’s true, the works on that matter are at a very advanced stage. But when we sit at home, instead of working in the office or at the university, we face different challenges in our team.  We are playing games,

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Plus Bank – crisis analysis

We show how the analysis of emotions is intensified by a discussion or crisis. We analyze the references to Plus Bank. In July 2019, we wrote the investigation about the extortion, financial problems and dismissal of key employees. However, highly emotional discussions about this bank have already taken place before. Plus Bank within the last six months We are starting

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Unlocking the Secrets of Banks’ Facebook Client Communication

Are banks allowed to express emotions in their communication with their clients, or is it in bad taste? It is customary to think that the best method of communication for offices and financial institutions is a matter-of-fact, dry and almost impassive tone. In public, however, they can brag about the participation of employees in marathons and charity actions, make an

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